Why do I get black boxes when I use remote desktop?
Sometimes network conditions, such as an unstable or slow internet connection, accentuate compression artifacts (or the black boxes you see) in Microsoft's Remote Desktop.
Begin your Remote Desktop connection, but before you select connect, select Show Options.
Under the Experiences tab, uncheck Persistent bitmap caching and continue connecting.
If the first resolution does not work, try following these instructions:
- On your local computer, open an explorer window and paste this into the location bar:
%userprofile%\AppData\Local\Microsoft\Terminal Server Client\Cache
- Delete all files in this folder.
- Exit this window and reconnect to the remote server as usual